A tour is your best opportunity to evaluate whether a care home is the right fit for your loved one. Walking through the space, meeting the staff, and asking direct questions will tell you far more than a brochure or website.
We encourage families to bring this list — or a version of it — to any tour they take, including a tour of our home. A good care provider will welcome your questions.
About Staffing
- ?How many caregivers are on duty during the day? At night? On weekends?
- ?Is there a nurse on staff? What are their qualifications? Are they available to families?
- ?How long have most of your caregivers been with you? What is your turnover rate?
- ?What training do caregivers receive, and how is it updated?
About Care
- ?How is a new resident's care plan developed? Who is involved?
- ?How often is the care plan reviewed and updated?
- ?How do you handle a resident who has a fall, a health change, or a medical emergency?
- ?How do you manage medications? Who oversees this?
- ?What happens if a resident's needs increase significantly over time?
About Daily Life
- ?What does a typical day look like for residents?
- ?What activities or social engagement do you offer?
- ?How are meals prepared? Can dietary needs or preferences be accommodated?
- ?How do you handle residents who are resistant to care or having a difficult day?
About Family Involvement
- ?How do you communicate with families? How often, and through what channels?
- ?What is your policy on family visits?
- ?How do you involve families in care decisions?
- ?Who is the primary point of contact for family questions or concerns?
About Costs and Logistics
- ?What is included in the monthly fee? What costs extra?
- ?What is your policy if a resident needs to leave — for hospitalization, for example?
- ?What are the criteria for discharge, and how much notice is given?
Ready to Tour Our Home?
We welcome your questions — all of them. Schedule a private tour and bring this list. We will do our best to give you honest, complete answers.